Selling or buying a home is one of the biggest — if not the biggest — business transactions individuals will be involved with in their lifetime; and for many, just the thought of selling or buying a home brings about feelings of stress.  We understand that there’s a lot to consider and to navigate when selling or buying a home, and we make the entire process as smooth and seamless as possible. Our # 1 job is to achieve the best outcome for our clients while managing their anxiety. How do we do this? We make it a priority to have a clear understanding of our clients’ needs, and our focus is always on doing the right thing for the clients we represent. This guides us in our approach every day.

Today when seeking customer service, it’s often difficult to speak directly to a person and get the help we need. We’ve all experienced situations in which we’re left waiting on the phone for long periods of time or trying to navigate a cumbersome website to find information. There’s no question, this takes a lot of time and creates anxiety and stress. We make it a priority to ensure our clients are not left to troubleshoot and resolve problems on their own. We’re accessible and responsive and we guide our clients through the buying and selling processes, from start to finish. A big part of this is good, effective communication, which is a key component of our client relationships — in fact, it’s crucial. We work in partnership with our clients, and this is essential in achieving a successful outcome.

We seek solutions and fix problems. We have years of experience, and we have an exceptional understanding of the south-western New Brunswick real-estate market, but that doesn’t mean that we’re not always looking for better ways to achieve a positive end result for our clients. Each member of the Ketchum Group has their own clients, but we often come together and collaborate, drawing on everyone’s expertise. As a team, we strive for excellence and at the top of all of our minds is consistently providing exemplary service to our clients.

Although buying or selling a home can be daunting, the bottom line is that it doesn’t have to be overwhelming or stressful. From setting a list price and getting potential buyers in the door, to guiding you through documents and closing the deal, we know how to manage the buying and selling processes and we know how to do it effectively so that we achieve excellent outcomes time and time again. In essence, it’s simple…we take care of our clients!

By: The Ketchum Group (Mary Ann, Don, Adam, and Jim)

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